ABout us
Masar Laundries is a Saudi brand that was founded in the Kingdom of Saudi Arabia’s capital city of Riyadh in 2014. With over 23 branches spread across 2200 square meters, the central laundry serves clients around the city of Riyadh and offers delivery services for pick-up and delivery operations for more by 2030, we want to serve the entire city of Riyadh with our delivery services, having grown from 25 neighborhoods to 45 branches through the branch network. From cleaning clothing, carpets, furniture, and linens to managing and running central launderettes, Masar Laundries offer all essential services to the business, individual, and governmental sectors.
At Masar Laundries, we strive to satisfy our clients’ expectations by utilizing cutting-edge technologies and premium raw materials to deliver the highest standards of quality and health while upholding environmentally sustainable practices. We opened our online store to better serve our consumers and fulfil their dreams by offering the utmost in luxury.
We are able to produce more than 55,000 tonnes of cargo annually, all thanks to God. Over 4 million different items are presently served by us each year. Our customer base in the individual sector is substantial, numbering more than twenty thousand. We take great pride in the presence of esteemed and prominent clients from the government and commercial sectors that we work with, who are regarded as… They all share our capital and our achievement.
Our Mission
We strive for constant development and expansion of our branch network, service delivery methods, customer communication, and the variety and multiplicity of services we offer to satisfy our clients' needs.
Our Vision
Leading company in the area for cleaning and laundry services, offering the best possible quality and environmental sustainability in their offerings.
Our values
• (Quality) The greatest raw materials and useful techniques are used to provide exceptional service.
• (Our clients) Since our clients are our business partners, we work tirelessly to earn their satisfaction and realize their goals.
•(Professional) We use the greatest tools, resources, and techniques to provide our services.
Our clients: Since our clients are our business partners, we work tirelessly to earn their satisfaction and realize their goals.
Professional: We use the greatest tools, resources, and techniques to provide our services.
Our services : A wet cleaning services.- A service for dry cleaning. – services for cleaning carpets.- Cleaning services for linens.
service for ironing.- Delivery Service.- Specialized services.- Central laundry administration and operations.
Our sector (The private sector)
We work with private sector organizations (hotels, companies, hospitals, clinics, sports and health clubs, and other diverse enterprises) to provide our services.
Government sector:We offer our services to government entities through direct provision of our services or through the management and operation of launderettes within government agencies.
Individuals: We provide our services to individuals through multiple channels (branches, online store, application, and multiple communication channels).
We promised (Quality) :We promise our customers to provide distinguished and reliable services with a focus on gaining the trust of our customers and employees, according to the effective
performance of a local facility capable of expansion and growth, and to exert the required effort whenever feasible to fulfil the goals and needs of our staff members as well as our customers’ expectations in order to keep our position as industry leaders in service delivery.
We make a commitment to our clients to invest in human resources, improve communication skills, respond to them more quickly, and work tirelessly to achieve ongoing development and improvement in line with unique technical features, cutting-edge methods, and cutting-edge technology.
Safety and health: We promise our customers the priority of safety of individuals and property, increasing awareness of the safety-first rule, and our full commitment to maintaining the highest health and environmental standards in consideration of their health and achieving environmental sustainability.
Service and value: We promise our customers to provide our services with the highest international quality standards while providing competitive prices and punctuality for receipt and delivery.
Our work methodology and policies (Chemicals) : In Masar Laundries, we deal with the industry’s top businesses, ECOLAB and Diversey, and we utilize the best chemicals available. These suppliers have certified and qualified Masar Laundries.
When performing specialized services like stain removal and dry cleaning, we employ the best German and American materials.
Water:One of the most crucial quality requirements is keeping the water’s salinity and the steam’s iron content at precise levels as per technical specifications. This helps to extend the life of the mattresses, clothing, and linens and preserves them. A water treatment station is located in the central laundry.
work Team:We look for the most skilled and certified employees to handle your clothing, furniture, and linens in order to deliver an exceptional experience and service. This allows us to offer the highest caliber services.
Policy for Services and the compensation:To achieve high levels of services and full support for our customers, we provide a diverse stock of linens to our customers to ensure that there is no shortage of stock. We seek to reduce operational costs by managing and preserving their linens and providing free treatment service for damaged linens, if possible, or providing a replacement quickly. In addition, we provide Free linen transport vans for our customers.
Regarding particular customers or clothing, we offer a compensation policy that ensures, with God’s grace, total customer pleasure.
The quality:We use specialized tools and equipment to perform a number of tests on a regular basis, including pH level, iron percentage, chlorine percentage, and water quality analysis.
Cycle of washing:( Dirty laundry) :Receiving from the client, putting them in the carts meant for soiled clothing, treating stains, weighing the laundry carts, sorting the colors, moving them inside the laundry machines in accordance with the permitted weight for each piece of equipment, selecting the washing programme, and automatically injecting chemicals
Clean wash:Assessing the grade of the laundry and figuring out whether each item is okay, has to be washed again, or is damaged; putting it in the trolleys meant for clean clothes; moving it to the drying room; ironing; removing lint and plankton; packaging and scenting; and finally giving it to the client.
Path in numbers:
– There are 23 branches.
– Number of clients 20 thousand.
– Annual production capacity of 55,000 tonnes.
– Number of pieces: 4 million.
– 75 workers are employed.
Business Franchise:
Join us in celebrating our success and make an investment in the laundry industry right away, knowing that Masar Laundries is a recognized brand in the Establishments Authority and Social Development Bank’s commercial franchise system. To view the investment opportunity, get in touch with us right now.